Transportation Electrification for Customer Service Representatives

Number of Credits (if applicable): BPI 4.0 Course Length: 4 hrs (2, 2hr sessions)

Course Description: This course addresses topics necessary for customer service representatives to answer basic electric vehicle-related questions. Be prepared to utilize many different tools to learn about EV types, charging, benefits, and associated costs. Anyone who takes this course will walk away with the skills needed to help customers navigate the electric vehicle world.

Audience: Customer service representatives.

Learning Objectives:

  • Understand electric vehicle charging
  • Explore electric vehicle calculator tools and review available incentives and rebates
  • Use tools to address essential consumer questions